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Smart CS
AI boosts the processing power of call center operations.
属人化を防ぎ、教育の標準化を実現
ベテラン社員のノウハウや過去の事例を動画で蓄積し、関連ファイル付与により情報整理。誰でも同じ研修コンテンツにアクセスできるため、拠点や部署ごとの知識格差を解消。現場に配属されたその日から、均一なレベルで業務に取り組めます。
Real-time AI suggestions for optimal responses
AI instantly provides relevant knowledge and answer examples, enabling even new operators to handle calls confidently.
Ensuring the right first response when handling complaints
By providing the right response flow and necessary information, AI reduces customer wait times and operator stress.
Automatic summaries and response history for continuous improvement
Conversations are automatically recorded, and feedback on areas for improvement is provided, enabling a continuous learning cycle across the entire team. This process enhances both response quality and operator satisfaction.
動画配信プラットフォーム「CoTribute（コトリビュート）」は、動画資料の社内共有だけではなく、関連資料の添付やコメント機能、動画の内容に関するテキスト検索機能を備えています。
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Real-time information for operators. An AI knowledge tool revolutionizing customer support.
“Smart Call Center” enhances efficiency with real-time transcription and instant on-screen display. Customer details, order history, and past inquiries are auto-retrieved for smoother conversations. During calls, the system suggests relevant knowledge and FAQs, improving accuracy. Afterward, it generates summaries and smart replies, reducing response times, streamlining information sharing, and ensuring consistent service quality.
Solving Industry-Specific Challenges
Customers are left waiting while staff search for the right response manual
AI simulates diverse customer types, from handling complaints and risky keywords to explaining complex contract terms. Train in real-world dialogue scenarios to sharpen explanation, listening, and proposal skills.
Inability to handle complaint calls and complex questions results in high turnover
Simulate rare yet critical incidents, from delivery delays to lost packages and warehouse accidents, so staff and call centers can perfect smooth first responses.
現場で学びの再利用を
保険業務の契約対応、物流の荷扱いルール、製造ラインの異常対応など、現場の判断や手順は一度学んでも忘れがちです。
CoTributeでは、動画とテキスト・マニュアルを一体化。必要なときにナレッジをすぐ見直せるため、学習効果が長続きし、研修投資の効果も最大化します。
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